How do I make a complaint?

United Education is committed to ensuring every child has an amazing time at our programmes and cannot wait to return. However, if you or your child is not entirely satisfied with their time with us, we want to be the first to know. We really value your feedback and use it to develop and improve our services. If you have any concerns or suggestions whilst you're attending our programmes,  please contact your Site Manager. If we hear about the problem during your time with us, we can almost always resolve it for you or your child. 

If the matter cannot be resolved on-site, please feel free to access our official complaints form. This can be accessed by clicking here. These forms will be treated with the utmost importance and will be reviewed by our head office team. 

At United Education, we also accept feedback/complaints from parents over the phone or via email.  If this is how you wish to proceed, please report any feedback/complaints to:

• Telephone: [phone]
• Email: [e-mail]

We ask that for complaints raised from activities on our sites, you contact us within 10 days of your child’s time with us. In the unlikely event that your complaint is still unresolved, you may wish to contact Ofsted on 03001231231.